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Customer Support

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Latest activity by Customer Support
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    Customer Support created an article,

    How can I delete my account?

    Open the App: Launch the app on your device and log in with your account credentials if you haven't already. Navigate to the Settings Screen: Once you are logged in, locate the settings icon wi...

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    Customer Support created an article,

    How can I change my subscription type

    You can manage your subscription on the platform that you previously used to purchase your app subscription: our website, Apple App Store, or Google Play Store. If you subscribed on Apple App St...

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    Customer Support created an article,

    Can the Playbook content be access in the Level up with Nona App?

    Playbook users need to cancel their playbook subscription and subscribe to Level Up to access all new content. There will no longer be content from the client on the playbook app.

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    Customer Support created an article,

    Can I track my macros within the app?

    Yes, a macro tracker is included within the app to help you stay on track with your nutrition plan.

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    Customer Support created an article,

    Does the app have a meal plan?

    No strict meal plans, the app will give you personalised guidelines on calorie intake and macros if you want it, but you can choose which meals you eat!

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    Customer Support created an article,

    Are Level up with Nona workouts suitable for me?

    Level up with Nona is suitable for men and women over the age of 13 years old. The app offers a variety of workout programmes and meal plans based on your personal data and fitness goals. It includ...

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    Customer Support created an article,

    How much content is on the app?

    The app is launching with 4 Full workout programs, 100s of workouts and a recipes library. More content will be added regularly.

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    Customer Support created an article,

    What equipment is needed to complete the workouts?

    For some workouts you will need access to a commercial gym, however, the equipment needed for each workout is stated in each workout's description.

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    Customer Support created an article,

    What can I do if the app is not working as expected?

    If there is a technical issue preventing you from using the app as expected, there are a few things you can try to resolve the problem - please try the following troubleshooting steps (try relau...

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    Customer Support created an article,

    How can I reset my password?

    Click here to go to the reset password screen. Enter your email address and then select "reset". Check your inbox to find the recovery email (allow a few minutes to receive the email and check ...