Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How can I see when my subscription expires?
If you have purchased your Level Up subscription using Apple or Google Pay, you will be able to see your subscription details, including renewal date and cost, in the "Manage Subscriptions" section...
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Customer Support created an article,
How can I delete my account?
Please ensure you have already cancelled your subscription before deleting your account. Please note that deleting your account cannot be undone, and your account data and details will not be retr...
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Customer Support created an article,
How can I change my subscription type
You can manage your subscription on the platform that you previously used to purchase your app subscription: our website, Apple App Store, or Google Play Store. If you subscribed on Apple App St...
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Customer Support created an article,
Can the Playbook content be access in the Level up with Nona App?
Playbook users need to cancel their playbook subscription and subscribe to Level Up to access all new content. There will no longer be content from the client on the playbook app.
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Customer Support created an article,
Can I track my macros within the app?
Yes, a macro tracker is included within the app to help you stay on track with your nutrition plan.
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Customer Support created an article,
Does the app have a meal plan?
No strict meal plans, the app will give you personalised guidelines on calorie intake and macros if you want it, but you can choose which meals you eat!
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Customer Support created an article,
Are Level up with Nona workouts suitable for me?
Level up with Nona is suitable for men and women over the age of 13 years old. The app offers a variety of workout programmes and meal plans based on your personal data and fitness goals. It includ...
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Customer Support created an article,
How much content is on the app?
The app is launching with 4 Full workout programs, 100s of workouts and a recipes library. More content will be added regularly.
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Customer Support created an article,
What equipment is needed to complete the workouts?
For some workouts you will need access to a commercial gym, however, the equipment needed for each workout is stated in each workout's description.
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Customer Support created an article,
What can I do if the app is not working as expected?
If there is a technical issue preventing you from using the app as expected, there are a few things you can try to resolve the problem - please try the following troubleshooting steps (try relau...